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FREQUENTLY ASKED QUESTIONS (FAQs)

GENERAL

Q. How does shipping with CUBIX work?

A. Shipping with CUBIX is simple and easy! Make a purchase at your favourite online store and when checking out, enter your free CUBIX US shipping address.

Q. Can I shop and ship with CUBIX if I don’t have a computer and/or credit card?

A. If you do not have a computer and/or credit card, come into our store and make your online purchases using our facilities and/or our CUBIX credit card (5% processing fee applies to credit card use)

Q. How do I get my FREE U.S. Address?

A. You can register here. Once registered, you will receive your unique and easy to remember CUBIX account ID. If you do not receive your account number within 24 hours, please contact our customer service reps at 32-CUBIX or email us at info@cubixbah.com.

Q. When do I receive my package?

A. When your package arrives at our Miami location, it will be processed and sent to Nassau. You will be notified by email when your order is ready for pickup or delivery.

 

BILLING

Q. How does CUBIX calculate my shipping rate?

A: At CUBIX, your first 25 lbs are shipped free and you are billed $1.00 for every lb over 25 lbs. We ship by weight, not by volume.

Q. Are there any other charges?

A: Customs duty is charged and implemented by the government and varies by item. Please click here to view current customs duty percentages.

There is also an Insurance fee (3% of invoice amount or $5.00, whichever is greater) and Customs Entry Fee ($15 for packages 25 lbs and under, $20 for packages over 25 lbs). Storage Fees of $3/day apply for packages not collected after 5 business days.

Q. Why do you need my invoice and tracking number BEFORE you ship my package?

A. A package cannot be release by Bahamas Customs without an invoice and tracking number. If your package arrives at our US facility without an invoice and tracking number, we will notify you. Email your invoice with tracking number to invoices@cubixbah.com. We recommend you send your invoice when you complete your purchase to avoid delivery delays. Often tracking numbers are not available immediately -- just send it as soon as you have it and indicate which invoice it is for.

If you have any additional questions or concerns, please email or contact us at 32-CUBIX (28249) or info@cubixbah.com.

 

SHOPPING

Q. Where can I shop?

A. Click here for links to your favourite online retailers. Please note that many U.S. retailers do not accept Bahamian credit cards so check their payment methods before you get too deep into your shopping!

Q. When and how do I use the US Address?

A. When checking out, enter your CUBIX account ID and US Shipping Address in the Shipping Address fields:

CUBIX-1234-ABC (CUBIX account ID)
3250 NW North River Drive 
Miami, Florida 33142 
(305) 633-0569

 

RETURN CENTRE

Q. How does the Return Centre work?

A. Bring the item you want to return to our 138 Wulff Road store with the appropriate return label and your receipt. We will ship the item to our US facility which will use the return label to ship the item back to the seller.

Q. Is there a fee to return goods to the U.S.?

A. If the item was shipped with CUBIX when you purchased it we will ship the item to our US facility FREE of charge. You’ll only pay the Bahamas 1% Export Tax, US 7% Returned Goods Tax and 3% Insurance.

If the item was not shipped with CUBIX, register to create your CUBIX account ID. We will ship the item to our US facility for a small fee plus the Bahamas 1% Export Tax, US 7% Returned Goods Tax and 3% Insurance.